Give feedback

We welcome your feedback because it helps us improve our services and gives us the opportunity to address things that need putting right.

Use our online form to give us feedback about our service, organisation, website, or social media channels and any suggestions for improvement you may have:

To give us feedback:

• use our online feedback form; or
• mail your feedback to PO Box 722, Paraparaumu 5254

Who to contact with a general enquiry 

What to do if you have concerns about a licence holder

In an emergency, call 111, otherwise use the Police non-emergency reporting line, 105.

It’s important to let us know when we have not done a good job.

Use this form if you

• felt our service was too slow or otherwise not up to standard
• felt that our staff displayed a poor attitude, were impolite or lacked empathy
• were given wrong or inaccurate information
• felt that you were treated unfairly.

If you’re unhappy with the service Firearms Safety and Education New Zealand has provided you can:

• use our online feedback form; or
• mail your feedback to PO Box 722, Paraparaumu 5254; or

The IPCA oversees complaints about NZ Police (including Firearms Safety and Education NZ). They are headed by a Judge, are totally independent and not part of NZ Police.

Learn about the IPCA | Independent Police Conduct Authority website

You should make a complaint to the IPCA if you have serious concerns about any of the following:

• Police misconduct or neglect of duty
• Police practices, polices and procedures

You can:

• make a complaint to the IPCA
• make a complaint direct to Police